Privacy Policy

Effective date: 2025-01-03

Introduction

This Privacy Policy describes how PG Support (“we,” “our,” or “us”) collects, uses, and protects the personal data of visitors to our website. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR).

Data we collect

We collect only the data necessary to provide our services, respond to inquiries, and maintain the security of our website.

Contact Form Data:

• Name
• Company (if applicable)
• Email address
• Phone number (if applicable)
• Any additional information you provide in the message field

Web Server Logs:

• IP address
• Browser type
• Date and time of visit
• Pages visited
• Any additional request data sent to our webservers such as http header data.

This data is collected for security purposes only and is retained indefinitely.

Analytics Data:

We use Matomo, a self-hosted web analytics platform, to collect non-personally identifiable information about website visits.

This data includes:

• Pages visited
• Time spent on the site
• Referring websites

hCaptcha Verification:

We use hCaptcha to verify that users are human and to prevent spam. hCaptcha may collect certain technical data (such as IP address and browser details) to function properly, but it does not retain any personally identifiable information (PII). For more information on hCaptcha’s data practices, please refer to their Privacy Policy on https://www.hcaptcha.com/privacy.

Purpose of Data Collection

We collect data for the following purposes:

• To respond to inquiries and provide services.
• To improve our website and user experience.
• To ensure the security of our website.
• To prevent spam and abuse through human verification using hCaptcha.

Legal Basis for Processing

The legal basis for processing personal data under GDPR includes:

• Performance of a Contract: When users request services through our contact form.
• Legitimate Interests: For website analytics and security purposes.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Web server logs are retained indefinitely. Contact form submissions are retained for as long as there is a business need.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under GDPR, you have the following rights:

• Right to access your personal data.
• Right to rectify inaccurate data.
• Right to request data deletion.
• Right to restrict or object to processing.
• Right to data portability.

To exercise your rights, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. The updated policy will be posted on this page with the effective date.

Contact Information

If you have any questions about this Privacy Policy, please contact us using our contact form.